What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Stevenson Service Experts, you will handle the trip charge and a diagnostic fee independently. A number of companies you’ve worked with in the past most likely combined the trip charge and diagnostic fee, but we believe we can provide you with better value by separating the two. 

What Exactly Is a Trip Charge? 

A trip charge covers the cost for a licensed plumber or HVAC technician to come to your home. Sometimes called a service call fee, this payment is the standard rate for delivering our technicians, equipment and expertise to your doorstep. If you want to eliminate trip charges in the future, you can consider joining one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services necessary to locate the source of a problem. In plumbing, this can be comprised of scoping. For HVAC repairs, it might involve examining the inside of your system. If you elect to use Stevenson Service Experts for any repairs, the diagnostic fee would be rolled into the repair costs. That said, you’re charged for the diagnostic services alone if you do not. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In most cases, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work involved in assessing the problem and working up a plan for repairs. If you are paying for repairs, you shouldn’t notice the diagnostic fee as it’s included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Separated? 

Many plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we prefer two distinct fees. This helps us to price our services in the fairest achievable manner. 

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