When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company on the web. While you’re on your computer, phone or tablet, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when looking for an AC repair service. Figure out which companies the people closest to you have hired for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the opportunity to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge higher rates for going to calls at properties outside their normal service area. Check ahead of time to see if your street address is included in the company’s service area. If not, ask if if they’re able to come to you for an additional fee. Diligently weigh your local alternatives before deciding to pay more for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most inconvenient times. Choosing a company that provides emergency services is vital if you need timely, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on high-quality workmanship and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service likely has the experience it needs to handle complicated HVAC breakdowns. Find out how long the company has been in business. Then, ask a tech whether they have previously worked on the problem you need addressed. This kind of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you find a company that offers competitive and honest prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most reputable companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC technician doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Clearwater.