Commonly Available Job Positions at Midway Services in Clearwater Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, steers sales, and provides guidance to all staff and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to respond to their questions, resolve issues, and confirm complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also performs installation and service on inside air equipment and accessories, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, concerns, and billing issues with the highest degree of courtesy and professionalism to resolve customer complaints with a same-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following company radio and pager procedures, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also interacts with the customer to confirm the customer is informed of scheduled appointments, answer inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most appropriate technicians using established company guidelines.