Rates are different in every municipality, and many counties require a submetering license. Some counties don't even allow the billing company to charge a fee, and others require the property to prove that the meters are accurately calibrated on a periodic basis.

Midway has the experience to take all of this in stride.

We have software systems designed exclusively for the submetering industry. These systems are fault-tolerant to ensure that your bills are delivered and revenues collected no matter what.

Utility Billing : Collections

We collect your revenues through all of the channels you'd expect: online credit card, check, ACH, and of course, by phone.

But what about residents who refuse to pay? Midway has a multi-tier collections program. We send out Late Notices and Demand Notices, at your option. And, if you wish, we turn the account over to an ACA-accredited collections bureau (American Collectors Assoc.). They are licensed / bonded in 50 states. They verify the account against the NCOA (National Change of Address) database, and Acollaid Skip Tracing. And of course, they have lawyers.

Utility Billing : Customer Service

Our goal is simple: to keep you from ever getting a phone call from a resident regarding their bill.

We have a bilingual staff (Spanish / English) that is trained to handle any problem. Our hold times average less than 25 seconds.

Utility Billing : Web Services
(These can be found on our Submetering Website at http://www.msubd.com/)

Midway provides online services that are the best in the industry. Here are a few examples.

Resident Pages
Your residents will love this. They get their own secure login, and can see their utility usage, billing history, and more. They can pay and manage their account online. This

Property Manager Pages
Your PMs can see the entire property's utility status at a glance, both unit- and property-level. They can review billing and collection information, and much, much more. For example, we have over 70 Management Reports, Graphs and Charts, and this number steadily grows as we find new ways to improve your bottom line.

Portfolio Manager Pages
Our system has security levels that allow a Portfolio Manager to see the entire holdings in aggregate, or subdivide the properties down into regions, by Geography or any other method of their choosing.

Now you can quickly identify which properties are performing best (and worst), and why.

Submetering Frequently Asked Questions

For much more information on Submetering and Utility Billing, visit our website at http://www.msubd.com/

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